Crisis Communication Plan

1.A Crisis Communication Plan is a clearly defined and documented plan of action to implement and manage the Crisis Communication process.

Related Term: Crisis Communication, Crisis Communication Planning, Crisis Communication Team

Note (1): How a communication is handled in the first few hours and days during a crisis is critically important in terms of maintaining credibility and confidence with the stakeholders.

Note (2): This established procedures includes pre-prepared official statements to be released immediately following a disaster or crisis.

Crisis Communication Professional Training and Certification

	BCMBoK	Competency Level
	BCMBoK 1: Project Management	CL 1B: Foundation (BC)

	BCMBoK	Competency Level
	BCMBoK 1: Project Management	CL 1C: Foundation (CM)

	BCMBoK	Competency Level
	BCMBoK 1: Project Management	CL 1CC: Foundation (CC)

	BCMBoK	Competency Level
	BCMBoK 1: Project Management	CL 1D: Foundation (DR)

	BCMBoK	Competency Level
	BCMBoK 1: Project Management	CL 1OR: Foundation (OR)

A Manager’s Guide to Implementing Your Crisis Communications Plan

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(Source: Business Continuity Management Institute - BCM Institute)