S&CC Collections

Recovery Procedure: S&CC Collections

• WHAT
  • FIN-03 S&CC Collections

Pre-Crisis

• HOW
  • Set up procedures for manual collection of S&CC collections
  • Prepare template of circulars for disruption in services
  • Conduct dry runs in preparation of such events

Immediate Response

• HOW
  • Inform Finance/ Call Centre team of incident and need to implement manual collections
  • Instruct Finance staff to report to alternate site
  • Place posters/ circulars in prominent areas advising residents of disruption in services
  • Deploy staff to divert residents who may turn up at the office to make payment for S&CC collections

Recovery & Resumption

Within T+1 Hour and onwards

• HOW
  • To assess situation at the main office to see if further crowd control measures needed
  • Inform PR Team to update situation on the website

Restoration & Return

• HOW
  • Inform PR Team to update residents via circulars and update website once operations resume back to normal
  • Advise all staff to return back to main office