From BCMpedia. A Wiki Glossary for Business Continuity Management (BCM) and Disaster Recovery (DR).
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IT Infrastructure Library (ITIL) Service Continuity Management (SCM) prepares for worst-case scenarios by investigating, developing and implementing recovery options when an interruption to a technology service reaches a pre-defined point. The goal is to support the overall BCM process by ensuring that required IT technical services can be recovered within required, and agreed, business timescales. This is a voluntary guideline.


Applies to those who understand the importance of IT Service Management in the IT Infrastructure environment