|1. Quality Assurance is a program by which the Head of Audit evaluates the operations of the auditing service.
Notes: The purpose of the program is to provide reasonable assurance that our work conforms with the Standards for the Professional Practice of Auditing, our charter, and other applicable standards.
2. Confirming the degree of excellence of a product or service, measured against its defined purpose. This might involve a number of techniques. For documentation it might involve inviting informed comment; for software, a method of formal testing, trialling or inviting public feedback on a beta version; for hardware, performance against specified test; for management process, comparison with a standard such as BSI5000.
(Source: ENISA - the European Network and Information Security Agency. BCM & Resilience Glossary)