Products and Services

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1. Products and Services are types of economic activities that are tangible (products) and intangible (services) provided to interested parties.


Notes (1) : A product is a thing produced by labour.

Notes (2) : A service is an intangible products such as banking, cleaning, education or transportation. Services are difficult to identify because they are closely associated with a product.


BCMBoK Competency Level
BCMBoK 1: Project Management CL 1B: Foundation (BC)

(Source: Business Continuity Management Institute - BCM Institute)


2. Beneficial outcomes provided by an organization to its customers, recipients and interested parties, e.g. manufactured items, car insurance and community nursing.

(Source: ISO 22301:2012 – Societal Security – Business Continuity Management Systems - Requirements) - clause 3.41

3. Beneficial outcomes provided by an organization to its customers, recipients and stakeholders, e.g. manufactured items, car insurance, regulatory compliance and community nursing.

(Source: AE/HSC/NCEMA 7000:2012)