Performance Criteria

From BCMpedia. A Wiki Glossary for Business Continuity Management (BCM) and Disaster Recovery (DR).
Jump to: navigation, search
1. Performance Criteria are evaluative or performance statements, which specify what is to be assessed and the expected standard or level of performance.

Notes (1): They detail the activities, skills, knowledge and understanding that provide evidence of performance of each element demonstrated by a competent individual.

Related Term: Competence, Training Roadmap

(Source: Business Continuity Management Institute - BCM Institute)

2. Performance criteria or performance statements refer to the expected work statements performance outcomes or behaviours and expected level of performance to be demonstrated by a competent individual.

Notes: WSQ's Range of Application for "Performance criteria". Performance criteria for training programmes may include:

  • achievement of BCM objectives
  • value, usefulness and relevancy of application of content to scope of work
  • changes in employees’ level of knowledge and awareness of business continuity plans
  • linkage to overall organisational policy
  • training participants’ levels of satisfaction
  • value for money

Source: Interpretation of WSQ Competency Standards for Training And Assessment

3. The expected levels of achievement which are set within the SLA against specific Key Performance Indicators.

(Source: OGC, Information Technology Infrastructure Library (ITIL) v3)

4. Performance criteria is a benchmark, standard, or yardstick against which accomplishment, conformance, performance, and suitability of an individual, alternative, activity, product, or plan, as well as of risk-reward ratio is measured.


5. Performance criteria are the standards by which performance is evaluated.

Notes (1)': Performance criteria help assessors maintain objectivity and inform students and employees about expectations, giving them a target or goal for which to strive.