Michael Kum
Michael is a Project Manager, GTS Service Delivery with IBM Malaysia. Michael Kum was the President and Founder of itSMF "Information Technology Service Management Forum Malaysia" in 2006, which is endorsed by MDeC.
He started as an engineer in 1998, working for a Japanese manufacturing company. It is here that his fundamentals for BCP, and management began.
He moved on to service management as a trainer and consultant in 2002. He specialized in training and consulting in IT Service Management. The areas similar to BCM include IT Continuity Management, DRP, Change management, Business Alignment and some Operational and Standards areas. He has been in this area for over 8 years.
The last 3 years he has been working as Business development manager, consultant, and Project Manager involved in ITSM, BCP, NOC, Call centre design, ISO audit, and Outsourcing. He has been working in activities that utilize ITIL, BCP, via the Project Management lifecycle.
Professional Qualifications
- Business Continuity Certified Expert (BCCE)
- ITIL v3 Expert
- Project Manager (PMP)
Presentations
His presentation at the World Continuity Congress Malaysia 2010 discusses the use of Project Management to create a successful BCP/ DRP, how ITSM works closely with BCM to design a robust Continuity framework, with a practical way to start BCP in an enterprise and gain quick wins for investors, management and users.
