Incident
| 1. An Incident is an occurrence by chance or due to a combination of unforeseen circumstances, which, if not handled in an appropriate manner, can escalate into an emergency or disaster or crisis.
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2. Situation that might be, or could lead to, a business disruption, loss, emergency or crisis.
(Source: British Standard BS25999-1:2006 Code of Practice for Business Continuity Management)
3. An event that occurs by chance or due to a combination of unforeseen circumstances, which, if not handled in an appropriate manner, can escalate into an emergency or disaster.An incident precedes an emergency or disaster.
(Source: Singapore Standard 540 - SS 540:2008)
4. Any event that may be, or may lead to, a business interruption, disruption, loss and/or crisis.
(Source: Business Continuity Institute - BCI)
5. Any event which is not part of the standard operation of a service and which causes or may cause,an interruption to,or a reduction in,the quality of that service.
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(Source: OGC, Information Technology Infrastructure Library (ITIL) v3) |
6. An event that occurs by chance or due to a combination of unforeseen circumstances, which, if not handled in an appropriate manner, can escalate into an emergency or disaster.
NOTE. An incident precedes an emergency or disaster.
(Source: Malaysia BCM Standard MS1970:2007)
