Dr Goh Moh Heng
Dr Goh Moh Heng is the President of BCM Institute and the Managing Director of GMH Continuity Architects – a specialised BCM Consulting firm. His primary areas of expertise include Business Continuity Management (BCM), Disaster Recovery Planning (DRP), ISO22301 BCM Audit and Crisis Management. Since 2011, Moh Heng has assisted more than 50 organisations, particularly those operating in the Asia-Pacific and Middle-East Region in their successful implementation of their Business Continuity Management System (BCMS) and achieving their BS 25999/ SS 540 / ISO 22301 organisation certification.
Prior to establishing BCM Institute and GMH BCM Consulting, Dr. Goh held senior positions with a number of large organizations. During his career with the Government of Singapore Investment Corporation (GIC), he was responsible for all aspects of its business continuity and crisis management. At Standard Chartered Bank Plc, he saw and manage the global implementation of its BC management and planning for 52 countries. He also managed the BCM practice at PricewaterhouseCoopers.
Since 2001, Dr. Goh had trained and assisted various organisations in their business continuity, crisis management, crisis communication and auditing BCM journeys. These organisations come from varied industries such as banking, insurance, hospitality, F&B, oil and gas, shipping, energy, biomedical, electronic, printing, monetary authorities, research institutes, universities, government agencies and statutory boards.
Currently, Dr. Goh is the senior advisor to the China BCM Forum, a quasi-government agency responsible for BCM throughout China and an expert panel member of the Asia-Pacific Economic Cooperation (APEC) Network on Improving SME Disaster Resilience (since 2011) and JICA-ASEAN study to enhance resiliency of industrial areas against natural disasters (since 2012).
In May 2012, Dr. Goh Moh Heng became the first Asian in the 16th year of tradition, to be awarded the "Business Continuity Lifetime Achievement Award" in London, United Kingdom by the Continuity, Insurance and Risk (CIR) Magazine. In January 2013, Dr Goh Moh Heng received the National BCM Awards 2013 from Singapore Business Federation and SPRING Singapore. Press Release.
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- Dr Goh Moh Heng - Presentations and Publications
- BCM Planning Series
- BCM Specialist Series
- BCM Industry Guide Series - U/C
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Prior to establishing BCM Institute and GMH Continuity Architects, Moh Heng held senior positions with a number of large organisations. During his career with the Government of Singapore Investment Corporation, he was responsible for all aspects of its BC and contingency planning. At Standard Chartered Bank, he saw to the global implementation of its BC management and planning. He also managed the BC practice at PriceWaterhouseCoopers.
He was previously the Executive Director of Disaster Recovery Institute (DRI) Asia, the Asian representation for DRI International. He was the first non-American to be a member of the Certification Commissionof DRI International, US, and was responsible for bringing DRI International’s BC professional certification to Asia. Moh Heng was the founding President for the Business Continuity Group, a Technology Industry Chapter of the Singapore Computer Society and was its President from 1996 to 1999.
Moh Heng holds a doctorate from the University of South Australia. His thesis explored the development of action learning as a contributing tool for BCM. He holds a Master of Business in Information Technology, a Master in Training and Development, a B.Sc. in Computer Science and a Diploma in Adult and Continuing Education. Moh Heng attended the International Management Program at INSEAD Euro-Asia Centre Euro-Asia Center, Fontainebleau, France.
- 2015-2016 Institute of Adult Learning, Workforce Development Authority, Singapore
- Diploma in Adult and Continuing Education (DACE)
- 2014-2015 Griffith University, Brisbane, Australia
- Masters in Training and Development
- 1994–1999 University of South Australia, Adelaide, Australia
- Doctor of Philosophy
- 1996 INSEAD Euro-Asia Centre, Fontainebleau, France
- International Management Programme
- 1989–1991 Royal Melbourne Institute of Technology, Melbourne, Australia
- Master of Business in Information Technology
- 1984–1987 Brandon University, Manitoba, Canada
- Bachelor of Science (Computer Science & Mathematics)
Moh Heng was appointed as an Adjunct Associate Professor with Central Queensland University in 2004 and a Visiting Fellow to the Graduate College of Management, Southern Cross University, Australia since 1999.
BC and DR Standard Development
Moh Heng also headed the development team responsible for developing the Singapore Standard (SS507:2004) for Business Continuity/Disaster Recovery (BC/DR) service providers. The SS507 is the base document for the ISO/IEC 24762 Guidelines for Information and Communications Technology (ICT) for Disaster Recovery (DR) Services. Moh Heng is also the Technical Reference (TR19:2005) for BCM in Singapore. The TR19:2005 is in final public consultation and will become the Singapore Standard SS:540:2008. What is a TR and SS?. The TR19:2005 is finally published as the SS 540:2008 in December 2008.
Moh Heng is the Senior Advisor to the China Business Continuity Management Professional Committee, a quasi government agency responsible for BCM throughout China.
Professional Certification and Achievement
2011 Awarded Advanced Certificate in Training and Assessment (ACTA) in Facilitated Learning, Singapore Workforce Development Agency, Singapore
2009 Awarded Practising Management Consultant (PMC), Practising Management Consultant Certification Board
2005 Passed the Master Business Continuity professional (MBCP) and is currently applying for the highest level of certification awarded by DRI International, US
2004 Appointed Adjunct Associate Professor to Central Queensland University, Australia
2002 Conferred as a Senior Member (SMSCS) of the Singapore Computer Society
2001 Appointed Executive Director of Disaster Recovery Institute Asia, the Asia representative for DRI International, US.
2001 Elected Board Member of the Certification Board, DRI International, US
1999 Appointed Visiting Fellow of Southern Cross University, Lismore, Australia
1999 Appointed Adjunct Lecturer of University of Sydney, Australia
1996 Awarded 2nd Top Speaker at Survive! Australia - Business Continuity Planning Conference, Sydney Convention Centre, Australia
1995 Awarded Fellow of the Business Continuity Institute (FBCI), Business Continuity Institute (BCI), United Kingdom
1995 Awarded Certified Business Continuity Professional (CBCP), Certification Number 1471 DRI International, USA
1994 Awarded Certified Information Systems Auditor (CISA), Information Systems Audit and Controls Association (ISACA), USA
1991 Achieved “IBM Top Student” Award for Outstanding Student for the Master of Business in Information Technology Program.
Groups and Associations
2012 Member of the Japan International Cooperation Agency (JICA) and the Association of Southeast Asian Nations (ASEAN) Coordinating Centre for Humanitarian Assistance on Disaster Management (AHA Centre) Committee for Area BCP. Press Release for 2013 JICA-AHA
2011 Expert panel member of the Asia-Pacific Economic Cooperation (APEC) Network on Improving SME Disaster Resilience.
2009 Board of Advisor, Asia Logistics Council, Global Coalition for Efficient Logistics (GCEL)
2009 Conferred as a Member of the Institute for Management Consultants (MIMC)
2008 - 2009, Member, Advisory Board, BSI Singapore
2007, Panelist, The Business Continuity Journal Peer Review Panel
2006 to Present, Senior Advisor to China Business Continuity Management Forum
2004 to Present Technical Advisor to Business Continuity Management Council and Business Continuity Technical Committee TR:19:2005, Singapore Business Federation
2004 to Present Technical Advisor of the Technical Reference for Business Continuity Management TR:19:2005 and Singapore Standard SS 540:2008 for Business Continuity Management, SPRING Singapore
2003 to Present Working Group Member, Infocomm Authority of Singapore (Singapore Standards SS:507 for BC/DR Service Providers)
2001 to 2004 Board Member of the Certification Commission, DRI International, US
1996 to 1999 Founding President, Business Continuity Group, Technology Industry Chapter of the Singapore Computer Society
1994 to 1995 Board of Director, EDP Auditor Association (Singapore Chapter), 1994-95
1994 to Present Member, International Federation for Information Processing, Working Group 8.2
1991 to Present Senior Member, Singapore Computer Society
1991 to 1995 Member, Australian Computer Society
Interviews and Quotes on Dr Goh
Moh Heng regularly publishes business continuity related journals and makes presentations on business continuity management and crisis management at technical and business forums globally. He has been interviewed by Borneo Times, BBC, ChannelNewsAsia, ZDNet, CNET, The Straits Times, Business Times and The Economist, and has been quoted by many periodicals and newspapers in Brunei, Canada, India, China, Taiwan, Korea, Singapore, Philippines, Malaysia and Hong Kong.
 Borneo Bulletin(2010: BCM Institute And ILM Academy Holds Seminar On Business Continuity And Disaster Recovery, Borneo Bulletin, October 1, 2010
 Ong Boon Kiat (2009): Better Business Continuity Plans after SARS Ordeal, Business Times, 7 May 2009
 International Enterprise Singapore, 7 May, 2009
 Webinar (2008): 'Business Continuity Management - Key Concepts and Global Best Practices,' WebEx, 8 Jul 2008
 Lynn Tan, (2007): 'Asia plays catch-up with basic business continuity training,' ZDNet Asia, 16 Apr 2007
 (2007): 'Singapore Well Placed To Be Business Continuity Hub,' Business Times, 16 Apr 2007
 (2007): 'Singapore Well Placed To Be Business Continuity Hub,' Singapore Market Report 6/2007, Embassy of Finland, pg 3
 Bruce R. Prideaux, Eric Laws, (2006): 'Tourism Crises: Management Responses and Theoretical Insight,' Haworth Press, pg 130
 (2006): 'The need for a Business Continuity Management plan in the event of a crisis,'Radio Singapore International, 26 Nov 2005
 (2005) “Sidestepping the Danger,” Homeland Security Asia, pg 68 to 71
 Pamela Tang (2005); 'Money Talks,' CIO Asia, Sep 2005
 (2005): Interview in Malay language, 'Pelan pemulihan selepas bencana,' Radio Singapore International, 11 Jan 2005
 2005 – 2006, 10th Annual Disaster Resource Guide, Expert Weighs in on the Tsunami Disaster, Response and Lessons learned from the 2004 Indian Ocean Earthquake and Tsunami, pg 18 to 26
 2004 – 2005, Swann William (ed), 9th Annual Disaster Resource Guide, Continuity Around the World, Contribution to the Asia Section, pg 28 to 29.
 Jimmy Yap (2003): '7 Steps to crisis readiness,'MIS Asia, 1 December 2003
 Vivian Goh (2003) : Business Continuity and Crisis Management: Reality or perception, SMA Connect, 29 Oct 2003
 Goh, Moh Heng (2001): 'Implementing Business Continuity Planning in an International Bank using Action Research,'21 An Action Learning Experience, Effective Change Management Using Action Research and Action Learning:Concepts, Frameworks, Processes and Applications, Southern Cross University Press, October 2001, ISBN 1 875855
 Terra.Wire (2003): 'Corporate security still at risk despite painful lessons: EIU report,' Terra.Wire, 19 Oct 2003
 'You are not a nursery teacher, but you may have to make your most senior managers feel like erran... Pandemic policies a must..,' Travel Insurance
 (2002): Dr Goh Moh Heng in Korea, Korea Information Security Industry association, 4 Mar 2002
 Bob Dick (2002): 'Question for Reflection,' Southern Cross University, Action Learning and Action Research
Presentations and Publications
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BCM Books (Published)
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Todate, Dr Goh had written seven books on Business Continuity Management Series. The content of these books are closely align to the BCM Body of Knowledge (BCMBoK) and BCM Institute's BCM Planning Process or Methodology. In addition, he has start the BCM Specialist Series of book.