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Crisis Communication Plan

1. Crisis Communication Plan outlines the procedures for collecting and conveying information to internal and external parties during or immediately following an emergency or crisis.


Note: How a communication is handled in the first few hours and days during a crisis is critically important in terms of maintaining credibility and confidence with the stakeholders. This established procedures includes pre-prepared official statements to be released immediately following a disaster or crisis.


BCMBoK Competency Level
BCMBoK 5: Plan Development CL 2: Intermediate (BC)

(Source: Business Continuity Management Institute - BCM Institute)

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