Crisis Communication
| 1. Crisis Communication is to protect and defend an organization in facing a public challenge to its reputation.
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(Source: Business Continuity Management Institute - BCM Institute) |
2. The gathering, coordination and timely dissemination of crisis-related information and opinion to target audiences, in an effort to maintain or restore the public's sense of appropriateness, tradition, values, safety, security or the integrity of the government.
(Source: Emergency and Crisis Communication Vocabulary, Government of Canada)
