Downtime

1. Downtime is the time which a business function or a computer is non-functional because of problems with hardware or system software. Conducting Your Impact Analysis For Business Continuity Planning BCMBoK Competency Level BCMBoK 3: Business Impact Analysis CL 2B: Intermediate (BC) BCMBoK Competency Level BCMBoK 3: Business Impact Analysis CL 2C: Intermediate (CM) BCMBoK Competency Level BCMBoK 3: Business Impact Analysis CL 2D: Intermediate (DR) [1] A Manager's Guide to Managing and Implementing Your IT Disaster Recovery Plan (2010) Courses: IT DR Certification Attend: DRP-200: IT DR Planner leading to DRCP Attend: DRP-300: IT DR Implementer leading to DRCS Attend: DRP-400: IT DR Manager leading to DRCE Attend: DRP-5000: IT DR Expert Implementer leading to DRCE

(Source: Business Continuity Management Institute - BCM Institute)

2. Total period that a service or component is not operational within agreed service times.

(Source: OGC, Information Technology Infrastructure Library (ITIL) v3)

3. The total period that a service or component is not operational within an agreed service time. Measured from when a service or component fails to when normal operations recommence.

(Source: Disaster Recovery Institute International / Disaster Recovery Journal - DRII/DRJ)

(Source: ENISA - the European Network and Information Security Agency. BCM & Resilience Glossary)

4. Total period that a service or component is not operational, within agreed service times. (Source: OGC, Information Technology Infrastructure Library (ITIL) v3)